Skip to main content

The Trust Deficit in Real Estate: Why Clients Are Wary and How We Can Rebuild It

You’ve felt it, right? That sense that clients are coming in with their guards a little higher these days? Maybe they’re more skeptical, questioning every detail, or just generally seem a bit more on edge. Well, it’s not just in your head. Society as a whole is experiencing a dip in how much we trust each other. A Pew Research poll showed a drop from 46% of people saying “most people can be trusted” in 1972 down to just 34% in 2018. If folks are less trusting in general, you can bet that spills directly into our world of property, contracts, and life-changing financial decisions.

So, how does this societal trust slump play out specifically for us brokers and agents, and more importantly, what can we do about it?

Why the Skepticism? A Real Estate Reality Check:

  • The “Bad Apple” Effect & Media Glare: Let’s be honest, our industry isn’t always painted in the rosiest light. A few horror stories about shady deals or unethical agents get amplified, and suddenly, everyone’s under suspicion. It’s tough when the actions of a few tarnish the trust for the many hardworking, ethical pros out there.
  • The Double-Edged Sword of Technology: We love our CRMs, automated market updates, and virtual tours – they’re efficient! But relational expert Julie Nise (from OutcomesOnly.com) warns about over-reliance on screens. If our primary interaction with clients becomes purely digital, we miss out on building genuine human connection. Clients might get information overload from portals but still crave the trusted guidance only a human expert can provide. Are we letting tech replace the personal touch that builds deep trust?
  • Communication Breakdowns & The Jargon Jungle: Think about it – we speak a language filled with contingencies, disclosures, and market stats. If we’re not crystal clear, or if clients feel we’re glossing over details or not truly listening to their anxieties (which are sky-high during a transaction!), their trust evaporates. In a world of information overload, clarity and transparency from us are paramount.

Julie Nise also highlights that trust often blossoms from R.A.P.P.O.R.T. (Really All People Prefer Others Resembling Themselves). In an industry as diverse as ours, with clients from every walk of life, finding that common ground and genuine connection is more crucial than ever. It’s not about being a chameleon, but about being genuinely interested and empathetic.

Our Action Plan: Laying the Foundation for Stronger Client Trust

This isn’t just fluff; trust is our bread and butter. Here’s how we, as brokers and agents, can actively work to build (or rebuild) it:

For Real Estate Brokers – Leading the Trust Charge:

  1. Champion Radical Transparency: Make your brokerage a beacon of honesty. Be upfront about how things work, from commission structures to agency relationships. No smoke and mirrors.
  2. Elevate Ethics Training: Go beyond the required CE. Host regular sessions on real-world ethical dilemmas, client advocacy, and transparent communication. Create a culture where doing the right thing is celebrated.
  3. Foster a “Client-First” Culture: Ensure your agents feel supported in prioritizing client best interests over a quick commission. This starts at the top.
  4. Systematize Feedback & ACT on It: Don’t just collect testimonials for marketing. Use feedback (good and bad) to genuinely improve your services and address concerns. Show clients you’re listening.
  5. Be the Example: Your integrity, your communication, your community involvement – agents will follow your lead.

For Real Estate Agents – Being the Trusted Advisor:

  1. Prioritize Meaningful Interaction: Yes, texts and emails are quick, but make time for phone calls or video chats, and especially in-person meetings when possible. Let them see your sincerity.
  2. Become the Undisputed Hyper-Local Expert (and Share It!): Don’t just send listings. Explain market dynamics, neighborhood nuances, and the why behind your pricing or negotiation strategies. Your knowledge builds confidence.
  3. Over-Communicate with Honesty: Keep clients obsessively informed, especially when there’s bad news or a hiccup. Explain the process, the jargon, the next steps. No one likes surprises in a real estate deal.
  4. Master the Art of Active Listening: This is HUGE. Before you offer solutions, truly understand their needs, fears, dreams, and budget. Ask great questions and then listen to the answers. Make them feel heard.
  5. Personalize, Personalize, Personalize: Ditch the generic scripts. Acknowledge their unique situation. Buying or selling is personal for them; make your service personal too.
  6. Show Your Value, Don’t Just State It: Use testimonials, yes, but also clearly explain how you’re protecting their interests, navigating complexities, and advocating for them at every stage.
  7. Educate Your Clients: Demystify the buying or selling journey. Walk them patiently through contracts, inspection reports, and closing documents. An informed client is a more confident and trusting client.

The truth is, in an era of skepticism, the real estate professionals who thrive will be those who make trust their non-negotiable foundation. It takes conscious effort, genuine care, and a commitment to transparency, but building that solid bridge of trust with each client isn’t just good for business – it’s the only way to build a sustainable and reputable career in this industry.

Let’s get to work!

Quick note: This piece is inspired by insights from an article by Michael Shiloh titled ‘People Don’t Trust Others Like They Used To. Here’s Why.’ (dated May 13, 2025). Shiloh’s article discusses a significant decline in trust, referencing poll data originally from Pew Research. I’m taking these insights and looking at them specifically through a real estate lens.

A System Will Produce What A System Will Produce, Nothing Less and Nothing More!

Drowning in To-Dos? Find Your “ONE Thing” and Actually Get Stuff Done

Does this sound familiar? Your day is packed. You’re bouncing from meeting to email to urgent task, maybe grabbing lunch at your desk (if you’re lucky). You feel busy, constantly putting out fires. But at the end of the week, you look back and wonder… did I actually make progress on the things that really matter?

Yeah. I’ve been there. So. Many. Times.

It feels like we’re told the key to success is doing more – juggling projects, mastering multitasking, squeezing every last second out of the day. But what if that’s completely backward?

I recently revisited a book that fundamentally shifted how many people think about productivity and achieving big goals: “The ONE Thing” by Gary Keller (with Jay Papasan). And let me tell you, if you’re feeling scattered, overwhelmed, or stuck, this might just be the clarity bomb you need.

The Big Idea: Less Noise, More Signal

Keller’s core message is refreshingly simple: Stop trying to do everything. Focus relentlessly on the ONE most important thing.

Seriously. Extraordinary results don’t come from spreading yourself thin. They come from identifying the single most leveraged action you can take right now – the thing that, once done, will make everything else either easier or completely unnecessary.

Think of it like dominoes. You don’t have to push over every single one. You just need to find the lead domino and give it a solid push. Get that ONE Thing right, and it starts a chain reaction, knocking down bigger and bigger goals. How cool is that?

The Magic Wand: The Focusing Question

Okay, sounds great, but how do you find this mystical ONE Thing? Keller gives us a super practical tool: The Focusing Question.

Ask yourself this, over and over, for every part of your life:

“What’s the ONE Thing I can do, such that by doing it, everything else will be easier or unnecessary?”

Write it down. Stick it on your bathroom mirror. Ask it about your career goals, your health goals, your big project at work, even what you need to accomplish today. This question cuts through the clutter and forces you to identify what truly matters most right now.

Busting Those Pesky Productivity Myths

Part of embracing the ONE Thing is letting go of some common beliefs that actually hold us back. Keller calls them the “lies” of productivity:

  • “Everything Matters Equally”: Uh, no. Remember the 80/20 rule? A few key things drive most of the results. Find them.
  • “Multitasking is King”: We think we’re good at it, but science says otherwise. It tanks efficiency and increases errors. Focus is power.
  • “I Just Need More Discipline”: willpower isn’t infinite! Instead of relying on brute force discipline for everything, build powerful habits around your ONE Thing.
  • “Willpower is Always On Call”: Nope, it’s like a muscle that gets tired (or a phone battery that drains). Use your peak willpower time for your most important task. Don’t waste it on trivial stuff!
  • “Work-Life Balance is the Goal”: Achieving something amazing often requires intentionally imbalancing things for a while – going deep on your priority. Keller calls it “counter-balance.”

Putting it Into Action: Time Blocking is Your Superpower

Knowing your ONE Thing is awesome. Actually doing it? That’s where the magic happens. Keller’s non-negotiable strategy here is Time Blocking.

This isn’t just adding stuff to your calendar. It’s scheduling significant, sacred appointments with yourself (like, multiple hours if possible) dedicated only to working on your ONE Thing. No email, no notifications, no “quick questions.” You protect this time fiercely. It’s the time when your most important work gets done.

Combine this with connecting your big “someday” goals all the way down to the ONE Thing you need to do right now, and you build incredible momentum. Oh, and get comfortable saying “no” (politely!) to things that pull you away from your priority.

My Takeaway

Honestly, embracing this “ONE Thing” philosophy feels like permission to breathe. Permission to stop the frantic juggling act and focus on what truly drives results. It’s about clarity, priority, and focused action. It’s simple, but it’s definitely not easy!

If you’re feeling stretched thin and want to make real strides towards your biggest goals, I seriously recommend digging into this concept. Start small: What’s the ONE Thing you can do today to move closer to a goal you care about?

Give it a shot! Let me know how it goes – what’s your ONE Thing right now?

A System Will Produce What A System Will Produce, Nothing Less and Nothing More!

Breaking Through: Overcoming the Mindset Blocks Stalling Your Real Estate Success

Do you ever feel like you’re hitting an invisible ceiling in your real estate business? You know the potential is there – for more closings, higher GCI, a thriving team, greater market share, or simply more freedom – but progress feels like wading through mud. Maybe you’re aiming to scale your production, transition into leadership, recruit game-changing talent, or finally achieve that elusive work-life balance, yet the needle isn’t moving as fast as you’d like.

It’s incredibly frustrating in this fast-paced industry. It’s easy to point fingers at the market, interest rates, lead flow, or lack of time. While external factors certainly play a role, often the most significant barrier isn’t the market – it’s our mindset. Specifically, the limiting beliefs we hold about ourselves, our capabilities, and what’s truly possible in our business.

Thoughts like:

  • “Hitting the next commission tier feels impossible in this market.”
  • “I’m just not a natural closer/recruiter/leader.”
  • “I always struggle with consistent lead generation.”
  • “Building a truly successful team is too complex/expensive.”
  • “I don’t have the bandwidth to implement new systems.”
  • “Top producers have something I just don’t.”

These thoughts can feel like undeniable facts. But what if they’re just well-practiced assumptions holding you captive?

Why Your Beliefs Dictate Your Bottom Line

In real estate, our beliefs directly impact our actions – or inaction. Limiting beliefs often arise from past deals gone wrong, fear (of rejection during prospecting, judgment from peers, market shifts, failing after investing in growth), burnout presenting as lack of drive, or the dangerous game of comparing our “behind-the-scenes” reality to another agent’s or brokerage’s highlight reel.

These beliefs filter how we perceive opportunities, approach negotiations, follow up on leads, invest in our business, and lead our teams. They dictate whether we make that extra call, pursue that bigger listing, recruit that promising agent, or invest in that crucial technology. They become self-fulfilling prophecies that cap our potential.

The powerful truth? Beliefs are thoughts you’ve practiced. And thoughts can be retrained. Breaking free requires awareness and deliberate action.

Your 5-Step Blueprint to Shatter Limitations & Accelerate Growth

Ready to dismantle the roadblocks and unlock your next level of success? Here’s a practical plan tailored for real estate professionals:

One: Become a Mindset Detective: Identify & Challenge Your Narratives

You can’t change what you don’t recognize. Pay close attention to your internal dialogue, especially when facing challenging tasks (prospecting, negotiating, recruiting) or feeling stuck.

    • Pinpoint the Thought: When you hesitate or feel resistance, what specific thought pops up? (“They won’t list with me,” “I can’t compete with that brokerage,” “This lead probably isn’t serious.”)
    • Cross-Examine It: Is this belief 100% true, without exception? Can you find any evidence in your past successes, or the successes of others, that contradicts it? What’s an alternative, more empowering perspective?
    • Uncover the Root: What feeling is driving this thought? Fear of failure? Imposter syndrome? Burnout? A need for better skills or support? Acknowledge the feeling, but don’t let the limiting thought dictate strategy.

Two: Plug Your Energy Leaks: Audit Your Daily Operations

Running on empty makes growth impossible. Your energy is your most valuable asset in this demanding business. Where is it going?

    • Identify the Drains: Pinpoint specific activities, people, systems (or lack thereof), or even news habits that consistently leave you feeling depleted, frustrated, or unfocused. (e.g., dealing with unqualified leads, inefficient CRM use, time-sucking administrative tasks, negative colleagues, constant market doomsaying).
    • Identify the Fuels: What activities, interactions, or achievements energize you? (e.g., closing complex deals, strategic planning, mentoring agents, connecting with motivated clients, learning new marketing tactics, celebrating team wins).
    • Optimize & Adjust: You can’t eliminate all drains instantly, but can you qualify leads more stringently? Delegate low-ROI tasks? Limit exposure to negativity? Systematize processes? Consciously schedule more energizing, high-ROI activities?

Three: Secure Your Own Oxygen Mask First: Prioritize Peak Performance

You can’t effectively lead a team, serve clients at a high level, or recruit top talent if you’re depleted. Sacrificing your own well-being for the business is sacrificing the business.

    • Schedule Non-Negotiable Recharge Time: Treat time for strategic thinking, rest, or personal development like a crucial listing appointment. Even 30 minutes daily can make a difference.
    • Establish Clear Boundaries: Protect your focus and energy. Learn to strategically say “no” or “not now” to demands that derail your priorities (from clients, agents, or external sources). This isn’t selfish; it’s essential for sustainable high performance.
    • Master the Fundamentals: Prioritize adequate sleep, nutrition, and physical activity. These directly impact your mental clarity, resilience, negotiation skills, and leadership presence.

Four: Define Your True North: Clarify Your Vision of Success

It’s hard to break through barriers if you’re chasing someone else’s definition of success or lack clarity on your own ultimate goals.

    • Silence the Noise: Stop measuring your progress, GCI, or team size against the curated social media feeds of other agents or brokerages. Your path, market, and goals are unique.
    • Anchor to Your Core Values: What principles drive your business? Integrity? Innovation? Client success? Community impact? Growth? Freedom? Ensure your goals align with these.
    • Envision Your Ideal Outcome: Beyond numbers, how do you want your business and life to feel? In control? Impactful? Prosperous? Balanced? Let this feeling guide your strategic decisions and daily actions.

Five: Take Small, Imperfect Action NOW: Break the Inertia

Analysis paralysis is the enemy of progress in real estate. Waiting for the “perfect” market, script, or system guarantees stagnation. Momentum begins with movement.

    • Identify One Micro-Step: What’s the absolute smallest action you can take today or this week related to overcoming a block or pursuing a goal? (e.g., Make one extra prospecting call? Research one aspect of a new CRM? Draft one sentence of a recruiting email? Identify one task to delegate? Block 15 minutes for strategic thinking?)
    • Embrace Awkward Starts: Your first attempt at a new script, strategy, or system won’t be perfect. Doing it imperfectly is infinitely better than not doing it at all. Refine as you go.
    • Consistency Beats Intensity: Small, consistent actions (like daily prospecting, regular check-ins, ongoing learning) build sustainable momentum far more effectively than short, massive bursts followed by burnout.

Moving Forward: The Long Game

Challenging ingrained beliefs and building powerful new habits takes consistent effort. You’ll have breakthrough days and days where old patterns resurface. That’s part of the process in this dynamic industry.

Be patient and persistent. Acknowledge your efforts, learn from setbacks, and celebrate the small wins – the successful negotiation using a new technique, the positive feedback from a mentored agent, the implementation of a time-saving system.

You possess the capability to shatter your perceived limits and achieve extraordinary results. The key is already in your hand – start turning it today.

It's Not Over Until You Win
It’s Not Over Until You Win

The Unified Four: Stop the Chaos, Start Dominating (For BOTH Agents & Recruiters!)

Whether you’re pounding the pavement closing deals or building the next powerhouse brokerage, listen up.

The real estate world spins fast. Deals, leads, recruits, crises, emails, calls – it’s a constant barrage. It’s incredibly easy to feel like you’re sprinting on a hamster wheel: incredibly busy, but not necessarily productiveor profitable. Sound familiar?

Too many agents are drowning in admin, and too many recruiters are lost in tasks that don’t actually land top talent. We wear too many hats, get distracted by shiny objects, and mistake motion for progress.

Here’s the unvarnished truth, applicable to everyone serious about scaling in this industry: There are only FOUR core activities that truly drive massive success. Everything else? It’s noise. It needs to be delegated, automated, or eliminated. Ruthlessly.

If you want to break through to the next level, whether that’s GCI or team size, you need laser focus on these Unified Four Pillars:

  1. Pillar 1: Strategic Planning (Your Roadmap)

    • The Principle: You can’t hit a target you haven’t defined. Reactive chaos kills growth. You need a clear plan, goals, and metrics.
    • For Agents: This means defining your niche, mapping out your marketing and lead gen strategy, knowing your conversion rates, setting clear income goals, and tracking your progress. It’s your business plan.
    • For Recruiters: This looks like defining your ideal agent profile, creating a strategic sourcing plan, setting recruitment targets, defining your brokerage’s unique value proposition, and outlining your onboarding framework. It’s your growth blueprint.
  2. Pillar 2: Making It Rain (Generating Opportunities)

    • The Principle: This is the absolute lifeblood. No opportunities, no business growth. Consistent, focused effort here is non-negotiable.
    • For Agents: Your prime focus is generating buyer, seller or investor leads. Prospecting, executing marketing, purposeful networking, lead follow-up – filling your pipeline with potential deals.
    • For Recruiters: Your prime focus is generating potential agent recruits. Sourcing talent, strategic outreach, building relationships, networking for connections, filling your pipeline with potential team members.
  3. Pillar 3: Appointments (Creating & Converting)

    • The Principle: Opportunities are worthless until you get face-to-face (or screen-to-screen) and convert interest into commitment. This is where potential becomes reality.
    • For Agents: This means setting and nailing listing presentations, buyer consultations, and purposeful showings that lead directly to offers. You’re converting prospects into clients.
    • For Recruiters: This means setting and conducting compelling recruitment meetings, effectively communicating your value proposition, understanding agent needs, handling objections, and securing their commitment to join. You’re converting candidates into partners.
  4. Pillar 4: Negotiating & Closing

    • The Principle: This is the high-stakes culmination. Securing the best terms, navigating the final hurdles, and getting the signed agreement.
    • For Agents: You’re writing strong offers, expertly handling counter-offers, navigating inspection issues, and getting your client to the closing table successfully. You’re closing the deal.
    • For Recruiters: You’re finalizing the partnership terms – commission splits, caps, support, incentives – and getting that agent agreement signed. You’re closing the recruit.

Everything Else? The DAE Zone (Delegate, Automate, Eliminate)

Take a hard, honest look at your day. Everything that doesn’t fall squarely into those Four Pillars needs to be ruthlessly evaluated:

  • Endless paperwork (transactions or onboarding)? DELEGATE. Find a TC or admin support.
  • Repetitive CRM entry? AUTOMATE with workflows or DELEGATE.
  • Designing marketing flyers or social media graphics? DELEGATE.
  • Scheduling routine follow-ups or initial calls? AUTOMATE (scheduling links!) or DELEGATE.
  • Fixing the office copier or troubleshooting basic tech? ELIMINATE this from your responsibilities immediately. Find support.

Every single minute you spend on a $20/hour task is a minute stolen from your $200+/hour (or $1000+/hour!) core functions – whether that’s landing a million-dollar listing or recruiting a team of top producers. Stop thinking you’re “saving money” by doing it all. You’re costing yourself a fortune in lost opportunity and growth.

The Unified Challenge:

Audit your time this week. Be brutal. How much time are you truly investing in the Four Pillars? How much is being siphoned off by the DAE Zone?

It’s time for focused action. Build systems. Leverage talent (or tech). Protect your time like the precious, high-value commodity it is. Stop the chaos. Start focusing on what actually matters.

That’s how you stop drowning and start truly dominating – no matter which side of the real estate equation you’re on. Now go make it happen.

A System Will Produce What A System Will Produce, Nothing Less and Nothing More!

Operating At The Speed Of Trust

According to a Housing Wire article dated April 10, 2025, which references a new report from Anytime Estimate (a subsidiary of Clever), the relationship between homesellers and real estate agents is evolving in 2025. While a significant majority (91%) of homeowners planning to sell in the next year still intend to hire an agent, there’s a growing skepticism about their fundamental necessity and trustworthiness.

Key findings indicate:

  1. Decreased Perceived Necessity: Only 63% of sellers now view agents as “inherently necessary,” a notable 10-percentage-point drop from 2024.
  2. Eroding Trust: Even among sellers who plan to use an agent, trust levels have fallen, with only 70% expressing trust, down from 81% the previous year.
  3. Commission Concerns: Commission fees remain a primary concern for sellers, heightened by the ongoing impact and discussions surrounding the National Association of Realtors’ (NAR) 2024 settlement.

In essence, while sellers aren’t abandoning agents en masse, they are entering the market with increased scrutiny regarding agent value, justification for fees, and overall trustworthiness.

4 Steps Agents Can Take to Build Trust

Given the concerns highlighted in the report, here are four actionable steps agents can take to build and maintain trust with sellers:

  1. Radical Transparency on Value and Process: Clearly articulate exactly what services you provide, how your expertise benefits the seller specifically (e.g., negotiation skills, marketing reach, navigating complex paperwork, saving time/stress), and outline the entire selling process upfront. Don’t assume sellers understand your value proposition; demonstrate it explicitly.
  2. Open and Proactive Communication About Commissions: Address commission fees head-on. Explain your fee structure clearly, justify the cost based on the services rendered and value provided, and discuss how compensation works in light of recent industry changes (like the NAR settlement effects). Being upfront prevents suspicion and builds confidence.
  3. Prioritize Honest Dialogue and Expectation Management: Build rapport through active listening and genuine interest in the seller’s goals and concerns. Provide honest feedback on the property, realistic market assessments (even if it’s not what the seller wants to hear initially), and maintain consistent, proactive communication throughout the listing period. Avoid overpromising.
  4. Demonstrate Expertise with Data and Testimonials: Back up your claims with evidence. Share local market data, statistics on your performance (e.g., list-to-sale price ratio, days on market compared to average), and provide recent, verifiable testimonials or case studies from satisfied clients. This shifts the focus from a perceived commodity service to proven professional expertise.
It's Not Over Until You Win
It’s Not Over Until You Win

Enough is Enough: Silencing Your Harshest Critic (Hint: It’s Probably You)

Do you ever make a small mistake – drop something, forget a name, fumble a simple task – and find yourself immediately flooded with harsh self-criticism? That internal voice loves to magnify minor errors, turning them into evidence of inadequacy. If this sounds familiar, know that it’s an incredibly common experience.

In an era often defined by polished online personas, it’s easy to fall into the “perfectionism paradox.” We compare our messy, real lives to curated highlight reels, making it increasingly difficult to tolerate our own normal imperfections. As noted in the article “Stop Beating Yourself Up: The Truth About Everyday Self-Criticism,” we might see someone else’s minor mishap, like accidentally using too much sunscreen, with empathy, yet judge ourselves ruthlessly for the same kind of slip-up.

This constant internal critique isn’t just unpleasant; it has real costs. It can dampen our joy in everyday life, stifle our willingness to try new things (for fear of failure), increase stress, and even make us feel less connected to others.

But there’s another way. Consider these perspective shifts, inspired by the source article:

  1. The Friend Test: When you start criticizing yourself, pause. Ask: “What comforting, kind words would I offer a dear friend in this exact situation?” Try saying those words to yourself.
  2. The Time Test: Take a breath and ask: “Honestly, how much will this matter in five years? Or even five days?” Often, the things we beat ourselves up over are insignificant in the long run.

Learning to embrace our imperfections isn’t about giving up or accepting mediocrity. It’s about understanding that our value as humans isn’t measured by our ability to perform every task flawlessly. Being human means fumbling sometimes. Perhaps today is a good day to let one small self-criticism go.

Source: This post draws inspiration and key ideas from the article: “Stop Beating Yourself Up: The Truth About Everyday Self-Criticism,” dated April 3, 2025.

It's Not Over Until You Win
It’s Not Over Until You Win

Adapting to Change: Key Insights from Redfin’s 2025 Real Estate Agent Survey

An internal analysis by Redfin, based on its 2025 Industry Survey conducted by Jason Aleem, sheds light on the current state of the real estate industry from the perspective of non-Redfin agents. The company states it conducts these surveys to understand broader industry trends and agent needs.

The survey, fielded between December 2024 and January 2025, included 500 agents across 46 states who closed at least one deal in 2024. Respondents typically had over 10 years of experience, and 83.8% worked full-time.

Key Findings from the Redfin Analysis:

  1. Agent Performance: Despite a market slowdown, experienced agents appeared to consolidate business. 58% earned over $50,000 in 2024 (up from 49% in 2023), and nearly 30% earned over $100,000 (up from 22%). More agents (72.2%) closed 5+ deals, potentially due to fewer new agents entering (17% had <3 years experience vs. 28% in 2021). However, over a third still held a second job.
  2. Brokerage Choice: Commission splits are paramount (78.4% rate as very important), outweighing brand reputation (55.2%) and training/support (54.6%). Agent movement remains high, with 15% planning to switch brokerages in 2025 and 13.4% having done so in 2024. Notably, 54.8% of agents indicated they’d prefer lower brokerage support investments for a better split.
  3. Career Sentiment: Enthusiasm has declined. Only 21.2% are likely to recommend real estate as a career, versus 49.8% unlikely, resulting in a Net Promoter Score of -28.6, noted by Redfin as the lowest they’ve recorded. Top dislikes included income unpredictability (42.6%) and difficulty finding clients (37.8%). Independence (86.8%) and helping clients (76.4%) remain key motivators.
  4. Industry Headwinds: Affordability is the top challenge (64.2% major concern), followed by lack of inventory (42.8%) and declining commissions (42%). Redfin notes this aligns with its separate research on housing affordability.
  5. Policy & Economic Outlook: Agents widely support affordable housing policies (75.6%) and building more homes (66.8%), but less so for denser zoning locally (40% disagree). Opinions on the 2025 market are cautiously optimistic (around 50% expect local sales/prices to rise), while views on the overall U.S. economy are split (40.6% positive, 39.6% not).
  6. Climate & Insurance: Climate change impacts buyer decisions according to 39% of agents (higher in FL/CA), yet few (<10%) reported climate-risk training. Insurance issues during transactions increased for 47% of agents (72%+ in CA/FL), though 37.6% reported no client insurance problems.
  7. Discrimination: Reported experiences increased. 22.4% of agents reported sexism (up from 18%), with 34.5% of women reporting it versus 8.9% of men. 38% of non-white agents reported racial discrimination (up from 32%), often citing other agents/industry professionals (28%).
  8. NAR & Commissions: Views towards NAR turned significantly negative (51% unfavorable, up from 19% in 2023), likely linked to the commission settlement. 38% felt the changes negatively impacted their business, and 54.4% observed more commission negotiation. While Redfin states its data shows limited buyer commission changes yet, 51.2% of surveyed agents expect commissions to decline within 12 months. Most agents (74.8%) believe withholding listings from the MLS is rarely best for sellers. (Note: Survey conducted before the March 25 NAR rule update).

Source: Internal Redfin analysis of its 2025 Industry Survey by Jason Aleem. The anonymous survey was conducted via email by Ipsos between Dec 2024-Jan 2025, involving 500 non-Redfin agents across 46 states with at least one transaction in the prior 12 months.

What's Possible?
What’s Possible?

Life Happens: Why Buyers Aren’t Waiting on Rates Forever.

Hey everyone! As a long-time broker in this industry, I’ve seen my fair share of market shifts. But something interesting is happening right now that I wanted to share. It seems even with those persistent mortgage rates and home prices, we’re starting to see experienced buyers emerge from the sidelines and get back into the market.

Did you know that after a period where many potential homeowners, including those looking to downsize, relocate for retirement, or make strategic investment moves, were holding back, we’re now seeing increased activity? According to a recent article in The Wall Street Journal, life events continue to be the driving force behind these decisions, regardless of the current economic climate.

The article highlights how real estate professionals are reporting a noticeable uptick in property viewings and mortgage inquiries. While it’s still early days for the spring selling season, these initial indicators suggest a renewed interest from buyers who aren’t willing to put their life plans on hold indefinitely.

What resonates with me is the pragmatic approach many of these buyers are taking. They’ve seen market fluctuations before and understand that trying to perfectly time the bottom is often futile. As one buyer, Aisha Jamil, who recently purchased a home in North Carolina with her husband Nathan Bhatti after navigating the market for several years, astutely observed:

“I think the best time to buy is when you can afford it,”

(Friedman, N., 2025, March 29, The Wall Street Journal, “Home Buyers Start to Come Off Sidelines Even as Rates, Prices Stay Stuck”). This sentiment echoes what I’ve followed for decades.

Of course, the challenges of affordability remain significant, and overall transaction volumes are still below historical peaks. Economic uncertainties also continue to factor into buyer considerations.

However, it’s encouraging to see buyers adapting to the current landscape. Some first-time purchasers are exploring opportunities in more affordable areas outside of city centers, demonstrating a willingness to adjust their expectations to achieve homeownership. Similarly, seasoned buyers are re-evaluating their needs and finding opportunities that align with their long-term goals, as exemplified by Sung Ji in Seattle, who bought after securing a stable job: “The question was, is there something we find that we think is worthwhile to take that leap of faith?” (Friedman, N., 2025, March 29, The Wall Street Journal, “Home Buyers Start to Come Off Sidelines Even as Rates, Prices Stay Stuck”).

Even those who initially hoped for a more favorable market, like Pete and Taylor Thomason, who experienced a purchase fall-through and then rented, are recognizing the limitations of waiting for elusive rate drops. As Pete acknowledged, “Then it’s like, OK, we probably ought to not wait on that,” (Friedman, N., 2025, March 29, The Wall Street Journal, “Home Buyers Start to Come Off Sidelines Even as Rates, Prices Stay Stuck”).

So, what’s the takeaway for us as industry professionals? It reinforces the idea that fundamental life changes will always drive housing demand. While market conditions certainly influence the pace and specifics, people’s need for shelter and their personal circumstances ultimately take precedence.

Did you know that inventory levels are varying significantly across the country? Buyers in the Southeast and Southwest are generally finding more options and thus potentially more negotiating leverage compared to those in the Northeast and Midwest, where supply remains tighter (Friedman, N., 2025, March 29, The Wall Street Journal, “Home Buyers Start to Come Off Sidelines Even as Rates, Prices Stay Stuck”). This regional dynamic is crucial for us to keep in mind when advising our clients.

Ultimately, as Jennifer Newcomer, a more recent buyer in the Philadelphia suburbs, wisely stated:

“You can’t pause your life for what rates are going to do,”

(Friedman, N., 2025, March 29, The Wall Street Journal, “Home Buyers Start to Come Off Sidelines Even as Rates, Prices Stay Stuck”). This sentiment is particularly relevant for those in established stages of life who have specific housing needs or long-term plans.

It’s a nuanced market out there, but the renewed activity we’re seeing suggests a degree of resilience and adaptation among buyers. What are your observations from the field? I’d be interested to hear your perspectives.

Source: Friedman, N. (2025, March 29). Home Buyers Start to Come Off Sidelines Even as Rates, Prices Stay Stuck. The Wall Street Journal.

The Tale Of Four Real Estate Markets

We all know that when it comes to real estate, it’s all about location, location, location.

National headlines can paint a broad picture, but the truth is, housing trends are incredibly local and regional. Recent insights from The Wall Street Journal articles, “Are Home Values About To Fall? ” (March 3, 2025) and “Selling Your House This Spring? You Might Need to Cut the Price” (March 29, 2025), highlighted this national divergence, showing how inventory and seller leverage are shifting unevenly across the US.

According to the Journal, national housing inventory is still below pre-pandemic levels as homeowners with those coveted low mortgage rates hesitate to sell. However, some states, particularly in the South like Texas and Florida, are seeing a surge in supply, partly due to new construction hitting the market at a time when buyer demand is somewhat tempered by higher mortgage rates. This oversupply in certain areas could lead to price adjustments.

Conversely, the WSJ also pointed out that parts of the Northeast and Midwest are still grappling with a severe shortage of homes for sale, potentially keeping prices firm in those regions. This uneven recovery underscores the hyper-local nature of real estate.

But let’s zoom in on our own Golden State. Did you know that even within California, the housing market isn’t one single entity? According to data from Altos Research, California as a whole is currently sitting on a Market Action Index (MAI) of 42. This suggests a slight seller’s advantage, meaning there are still more buyers than available homes, giving sellers a bit of an edge.

However, dig a little deeper, and you’ll see a fascinatingly nuanced picture. For instance, here in Orange County, the Market Action Index jumps to a strong 50. This indicates a solid seller’s market, where demand significantly outweighs supply, likely leading to quicker sales and potentially higher prices – a trend that might buck the potential price softening the Journal mentioned in oversupplied national markets.

Now, let’s head north to Alameda County. The Altos Research data reveals an even stronger seller’s market there, with a Market Action Index of 56! This suggests even fiercer competition among buyers and greater leverage for those putting their homes on the market, further emphasizing the regional variations within California that the national WSJ articles allude to on a state-by-state basis.

So, what does this tell us?

While national trends offer valuable context, as highlighted by the Wall Street Journal‘s analysis of differing state-level recoveries, understanding the hyper-local dynamics is crucial. The factors driving the slight seller’s advantage across California might be very different from what’s creating a strong seller’s market in Orange County or an even more robust one in Alameda County. Inventory levels, buyer demand (which the Journal noted is fragile nationally), local economic conditions, and even the lingering effects of those low pandemic mortgage rates all play a role in shaping these distinct regional markets.

Just as the Wall Street Journal pointed out the contrasting inventory situations between states, we see a similar story unfolding within California itself, as evidenced by the differing Market Action Indices. What might be true for the state overall doesn’t necessarily reflect the realities on the ground in your specific city or even your neighborhood.

So, the next time you hear about national real estate trends, remember that the picture is far more intricate.

Here in California, and across the country, the housing market is a mosaic of local stories, each with its own unique dynamics. Keeping an eye on these regional and even hyper-local indicators, like the Market Action Index from Altos Research, in conjunction with the broader national trends discussed in The Wall Street Journal, is key to truly understanding what’s happening in your own backyard.

What's Possible?
What’s Possible?

Don’t Quit Inches From Victory: A Lesson in Perseverance

Let’s get real for a second.

You know that feeling, right? You’re in the thick of it – whatever “it” is for you right now. Maybe it’s a tough project at work, a challenging personal goal, a difficult family situation, or even just a really rough patch in your training. It feels endless. Brutal. You’re tired, maybe even in pain, and that little voice in your head starts screaming, “This will never end. I can’t do this. I need to quit.”

Sound familiar? We’ve all been there. Staring down something that feels absolutely insurmountable.

But here’s the truth, and this is a sentiment powerfully echoed by Spartan founder Joe De Sena:

Nothing stays hard forever.

Think about it. That stress at work? It will eventually ease. That difficult conversation you’re dreading? It will happen, and then it will be over. That feeling of being completely overwhelmed? It doesn’t last. Life has its ebbs and flows, and those tough times, those storms, always pass.

You know that image, right? The one of the person digging through a tunnel, just inches away from breaking through to the light, and they give up? Joe De Sena often talks about this – that’s where so many of us falter. Right there, on the verge of a breakthrough.

Trust me, I’ve been that person in different ways throughout my life. We all have those moments where we feel like we’ve hit our limit. And speaking from personal experience, having crossed the finish line of eight Spartan races myself – including the grueling Beast – I can tell you firsthand that those moments of wanting to quit are real, and they are intense.

I remember during one particularly brutal stretch of the Beast, slogging through mud, muscles screaming, the next obstacle feeling miles away, that voice was practically a roar. But what got me through, what gets any of us through those seemingly impossible challenges, is the understanding that those moments don’t last.

I remember when I first started pushing my physical boundaries. Every new distance felt impossible. But what I learned was the power of just focusing on the next small step. Instead of dwelling on the miles ahead, I’d tell myself, “Just make it to that next lamppost. That’s the goal.” And then the next. And the next. This idea of breaking down the impossible into manageable chunks is something Joe De Sena champions – focusing on the immediate effort rather than being overwhelmed by the enormity of the task.

And what I discovered was that those “finish lines” I kept creating for myself? They were arbitrary. My actual capacity was always greater than what I initially believed. As Joe often says, we are capable of so much more than we think. Those eight Spartan races, each one a testament to pushing beyond perceived limits, have solidified that truth for me.

Here’s something I’ve come to understand, a principle that resonates deeply with Joe De Sena’s philosophy:

Wherever you mentally draw the line is often where you’ll stop.

And this brings me to something I’ve been thinking about lately, something a lot of us grapple with: what happens after you conquer a big challenge? You pour everything into reaching a major goal – maybe it’s finishing a marathon, launching a business, or overcoming a significant personal hurdle. You cross that finish line, and there’s this incredible sense of accomplishment. But then… what?

Sometimes, that feeling of triumph can be followed by a bit of a letdown. The intense focus and drive that propelled you forward can suddenly feel… absent. It’s like you’ve emptied the tank, and the idea of filling it up again for something new feels daunting. You might find yourself struggling to regain momentum, wondering how to transition that energy into the next big thing.

This is a question I see echoed in the spirit of Joe De Sena’s “You Ask, Joe Answers” – how do you keep pushing, keep striving, after achieving something significant? The key, I’ve learned, and this aligns with Joe’s direct and action-oriented advice, isn’t to wait for some grand wave of motivation to wash over you. That feeling might not come right away. Instead, it’s about taking that initial, sometimes uncomfortable, step. Think of it like this: you’ve just completed a long, hard climb. You might be tired, but the view from the top is amazing. To see the next vista, you don’t need to immediately sprint up another mountain.

You just need to start walking in that direction.

Pick one small action, something manageable, that nudges you towards your next goal. It doesn’t have to be monumental. It could be a phone call, some research, a single workout.

The act of starting, even in a small way, creates its own momentum.

It reminds your mind and body that you’re still in motion, still capable. As Joe De Sena often says, “Just start.” Don’t overthink it, just initiate.

So, if there’s one thing I want you to take away from this today, inspired by the relentless spirit of Joe De Sena and my own experiences on the Spartan racecourse:

  • Tell yourself the story you need to hear to keep going. The struggle will end. Sometimes, you need to give yourself a little mental nudge, a little lie even, to push through that immediate discomfort. Focus on the eventual relief, the feeling of accomplishment.
  • Embrace the tough parts. Yes, they suck while you’re in them. They’re the parts we naturally want to avoid. But here’s the secret, a core tenet of the Spartan mindset: those hard times? They’re where the real growth happens. They forge resilience and reveal strength you didn’t know you had. Trust me, I’ve seen it firsthand, both in myself and in countless others on those grueling courses.
  • Believe in your deeper strength. We are all far more capable than we often give ourselves credit for. You have reserves of strength, both mental and physical, that you can tap into when things get tough. And when you reach a big goal, don’t let that be the end of the story. Use that accomplishment as fuel to ignite the next chapter, one intentional step at a time – a philosophy championed by Joe De Sena himself, and one I’ve lived through, mud, sweat, and burpees included.

So, what’s that one hard thing you’re facing right now? What’s that next small step you can take, even if you don’t feel fully “ready”? Remember, you’ve got this.

Here’s to embracing the challenges, because that’s where we truly discover what we’re made of, and here’s to finding that next path forward, one intentional step at a time – a lesson I’ve learned time and again, not just from Joe De Sena, but from the grit and camaraderie of the Spartan race community.

Sometimes you win, sometimes you learn.
Sometimes you win, sometimes you learn.