A brand new study dropped this week that every real estate professional needs to read. Not to panic. To plan.
The research, published March 5th by Anthropic economists Maxim Massenkoff and Peter McCrory, is titled “Labor market impacts of AI: A new measure and early evidence.” Here’s the number that stopped me cold: AI is theoretically capable of handling 94% of tasks in computer and math occupations, and 90% in office and administrative roles, yet it’s only being used for about 33% of them in actual professional settings right now.
That gap is not permanent. It is closing. And our industry is in its path.
The workers most exposed are not warehouse employees or entry-level staff. They are the educated, higher-earning, white-collar professionals. The lawyer. The financial analyst. The mortgage originator. The transaction coordinator. The people whose jobs are built around documents, information, and process. That’s our world.
Here’s the part I want you to hold onto: the study also found no significant increase in unemployment for high-exposure workers yet. This is not a cliff. It is a slow shift. And that means the professionals who act now will be the ones who are left standing when it levels off, doing very well, because there will be fewer of them serving the same volume of business.
That is not a threat. That is an opportunity. But only if you move.
We Already Knew This. We Just Didn’t Listen.
Geoff Colvin wrote about this in his book “Humans Are Underrated” back in 2015. His thesis was simple: stop trying to compete with machines at what machines do. You will lose that contest. Instead, he argued, build the four things humans do that technology has never been able to replicate: empathy, social sensitivity, storytelling, and relationship building.
Read that list and think about the best agent, the best MLO, the best title rep you know. That is exactly what they do every single day. The question is whether you’re building those skills intentionally or just hoping they carry you.
Your Role. Your Risk. Your Move.
If you’re a Transaction Coordinator, here’s the honest truth: the checklist version of your job is going away. Document collection, deadline tracking, compliance checklists, status updates, AI is being purpose-built to automate exactly those tasks. The TCs who thrive will be the ones who lead with Colvin’s skills. Client communication when things go sideways. Emotional steadiness when a deal is falling apart. Problem escalation that requires a human judgment call. Start making that shift now, before someone makes it for you.
If you’re a Mortgage Loan Originator, rate shopping, guideline matching, and doc review are in the crosshairs. What AI cannot do is sit across from a self-employed borrower with three LLCs and a complicated return and build enough trust to get the deal done. It cannot call a first-time buyer at 9pm before a rate lock expires and talk them off a ledge. The MLOs who survive will own the complex, the non-QM, the jumbo, the scenarios where empathy and expertise are the actual product.
If you’re in Title and Settlement, the production side is highly exposed. Title search, commitment prep, back-office review, that is document analysis and legal pattern matching. AI is very good at exactly that. Title sales is a completely different story. The referral relationships you’ve built with agents and lenders through years of showing up, solving problems, and following through are not automatable. That is relationship building and social sensitivity in action. Protect and grow that side of your business aggressively.
If you’re a Real Estate Agent, you are actually more resilient than most headlines suggest. Physical presence, emotional attunement, local expertise, negotiating across a table, those are genuinely hard to replicate. Your real risk is the transactional end: the buyer’s agent whose primary value is delivering information that buyers can now find for free on their phone. The agents who survive will be the ones who lead with Colvin’s four skills every single day. The ones who tell the story of why this home fits this family’s life. The ones who read the room in a negotiation. The ones whose clients call them back for every transaction because the relationship is real.
The Practical Moves That Matter
Get fluent in AI tools before someone forces you to. The professionals who already know how to use them will be training others, not replaced by them.
Specialize in the complex. Luxury clients, distressed properties, non-QM borrowers, estate sales, 1031 exchanges. The messy, human-intensive scenarios are your moat. Generalists are more replaceable than specialists. Always have been.
Own the judgment and accountability layer. AI can draft a contract. It cannot be held liable for the advice behind it. The agent, the originator, the title officer who stands behind the recommendation and shows up when things go sideways, that person still has a job. Always will.
Use AI to handle the process so you can focus on people. The professionals who thrive won’t fight these tools. They’ll use them to do in two hours what used to take two days, and put that time back into relationships, prospecting, and the conversations that actually move the needle.
Colvin had it right a decade ago. AI is taking the process. Your job is to be human. Lead with empathy. Read the room. Tell the story. Build the relationship.
No model can do that. But you can.
The window to adapt is open. Let’s use it.
And that is how we Win the Day.
Sources: “Labor market impacts of AI: A new measure and early evidence” by Maxim Massenkoff and Peter McCrory, Anthropic, March 5, 2026. “Humans Are Underrated: What High Achievers Know That Brilliant Machines Never Will” by Geoff Colvin, Portfolio/Penguin, 2015.




