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3 Killer Strategies To Consider Today  

3 Killer Strategies To Consider Today

Regardless of where you are on your goals year to date, there is still time to produce more this year. If your desire is to close the first half strong; not be broke on July 1, and be prepared for an amazing back half of the year,back half of the year then you gotta read this.

3 killer strategies…

  • Up your seller education game;
  • Portray trust and
  • Regardless of YOUR age, appeal to millennials. 

Some time ago I had the honor of attending the Zillow Premier Broker event in Chicago, IL. The Zillow Consumer Housing Report was an amazing value add, and at least 3 major trends stood out for me.

Trend 1: Up Your Seller Education Game 

Zillow’s research shows more than half of all sellers have NEVER sold a home before. It’s a totally new experience for them. Place yourself in their shoes: Are they scared? Are they apprehensive? Are they afraid of being taken advantage of? Do you think they wish they knew more than they do? That answer would be YES to all of those.

So, let’s look at what that means to you and me. This is one stat begging you to proactively help educate your prospects and, in the process, attract more referrals and more listings.

For those of you with extensive experience, you could write up a report like, “4 Ways To Maximize The Value Of Your Home” or “3 Essential Facts Every First-Time Home Seller Must Know” and offer them on your lead capture landing pages.

Promote them by running Facebook ads in your target communities, along with a video about how you’re passionate about educating sellers. For those of you with less experience, you can hire out these reports to content writers in your area… check out FIVERR or #GTS = Google That Stuff!

Practical ideas to consider:

  1. Informative Direct MailCampaigns, like: The benefits of a “Home Warranty Sellers Coverage” policy
  2. Short special reports and white papers, like: Best Home Improvements• Determining Your Homes Value• Value Of A Pre Sell Home Inspection• Benefits Of Partnering With A Hyper-Local Expert, Like Me!
  3. Educational seminarsor zoom sessions
  4. Short videosto walk people through the process with a call to action to reach out to you
  5. Quick seller tipson social media with a call to action to reach out to you

And while it may be their first time, today’s sellers have access to more data and best practices BEFORE they reach out to possible selling agents. They are looking for a strategist with the market knowledge, marketing skills, and legal know-how to do the heavy lifting that will get them from sale to closing.

Some of the activities “self-starting sellers” get a jump on before engaging with an agent include home improvements (50 percent), coming up with a list price for their home (39 percent) and securing a home inspection (25 percent).

 

Trend 2: Ensure Your Marketing And Promotions Portray TRUST

Eighty-six percent of consumers say trustworthiness is “extremely” or “very” important when choosing an agent. When your biggest asset is at stake, you want to trust the person guiding your transaction.

So, let’s think about what makes someone trustworthy. Or better yet, let’s discuss who we don’t consider trustworthy:

  • Complete strangers• Salespeople who only show up when there’s something in it for them

Obviously, the more familiar people are with you, the more they are naturally likely to trust you. So, if 86 percent of consumers are telling you that you must be trustworthy to even be considered, what’s that mean to you? It means you need to be putting yourself in front of prospects over and over and over again to create that familiarity that breeds trustworthiness.

  • Do you have more than 5 testimonials and endorsements?• Do you create a “social proof” marketing piece that shows what OTHER people say about you?• Are you visible and involved in the communities you serve?• Are you marketing to the same neighborhoods consistently or jumping around to wherever you take your next listing?• Does your website or your marketing give any insight into who YOU are as a person, or do you come across like a real estate robot?

All of these questions lead to huge opportunities to build trust with homeowners so when they decide to sell, you’re already in that “extremely important” category of being trustworthy.

 

Trend 3: Regardless Of YOUR Age, Appeal To Millennials… Nearly 50% Of Your Future Business May Depend On This!

Millennials – that generation between the ages of 24 and 38 – account for 42 percent of all home buyers and 61 percent of all first-time buyers, according to Zillow’s report. These folks were raised on the Internet. As a result, they’re accustomed to Amazon-level service and ease of use. You know that experience: Where you order something late Friday night and somehow it shows up on your doorstep on a Sunday morning! That’s the standard you’re up against when you work with 42 percent of buyers. So here’s the big question:

Are your services and systems up to that standard?

If your answer is no, it’s time to adapt how you do things.

Strive to make working with you as easy as ordering from Amazon. Where can you streamline? What can you eliminate? What more can you do prior to meeting with a buyer to make the process smoother? What “extras” can you provide to make your service more beautiful? We all need to be asking ourselves these questions and refining our systems on a regular basis because that standard isn’t reversing course anytime soon. It’s only going to get higher and higher.

There you have it… 3 killer strategies… up your seller education game; portray trust and regardless of YOUR age, appeal to millennials.

 

To resonate with prospects, you must understand their pains, problems, desires, and triumphs.
To resonate with prospects, you must understand their pains, problems, desires, and triumphs.

Unlocking Resilience: Navigating Challenges Toward Progress

In the game of real estate leadership and sales, resilience and mental toughness are key players.

When obstacles arise, our performance hinges on the quality of our preparation and training. But how do we cultivate resilience? By understanding the factors that can steal it away, we empower ourselves to navigate the journey from chasing perfection to creating progress.

Here are seven ways individuals inadvertently rob themselves of resilience:

1. Ignoring Emotional Signals: Leaders sometimes miss the mark by dismissing their emotional cues. Instead of suppressing feelings, we can embrace the “accept, reflect, and redirect” model, allowing emotions to guide us.

2. Avoiding Self-Reflection: Neglecting introspection limits our ability to manage stress and adversity effectively. Self-reflection helps us uncover triggers and develop coping strategies.

3. Seeking Quick Fixes: Resilience isn’t a one-time fix; it’s a continuous practice. Avoid distractions and invest in the necessary work of building adaptive mechanisms.

4. Isolating: During tough times, leaders may withdraw from support networks. Connecting with others provides valuable perspectives and bolsters resilience.

5. Neglecting Self-Care: Prioritizing physical, mental, and emotional well-being is essential. Neglecting self-care leads to burnout and compromises our ability to bounce back.

6. Ruminating on Failures: Dwelling on past setbacks without extracting lessons hinders resilience. Break the cycle of self-doubt and negativity.

7. Resisting Change: A fixed mindset impedes resilience. Embrace adaptability and navigate change with confidence.

So, a few questions to consider:

  1. Which one of these habits do you (your agents, your clients) fall into?
  2. What do you get from doing that (reward)?
  3. What’s this habit costing you?
  4. What would it mean to you to change that habit?
  5. What’s a better habit you could do instead?
  6. Accept, reflect, and redirect.

Resilience isn’t about perfection—it’s about progress.

Let’s play this game well.

By design or by default
By design vs. by default

Two Thoughts For Today

Two thoughts today… there is a large tree near my office window that provides some great shade.

“Because someone planted a tree many years ago, someone is sitting in the shade today.”

The other thought after speaking with a number of colleagues this week?

You can’t plow a field by turning it over in your head:

“It takes the same amount of energy to believe as it does to worry.”

The winners are the doers.

Control the controllable to win the day.

Control the Controllable
Control the Controllable

The Compound Effect

I need to get __________ fixed in my business?!

Have you ever had a cracked windshield? That small chip or crack in a windshield that, when left unattended, grows into something more noticeable and debilitating under harsh conditions or stress. To delay is to pay!

The last one I ignored ended up costing me $1,000 vs. $100 = a 10X difference.

Well, this time is like that time. It’s what’s happening to some agents, team leaders, office or regional leaders, and owners today. We are in a market that feels like a rough mountain logging road full of potholes, rocks, and other obstacles. And if you’re not diligent and attentive, that little crack spreads.

If you are a company owner, regional leader, manager or team leader – the cracks are things like a disappointment with a new or old policy, an unresolved conflict with brokerage staff, a CRM that’s outdated, a misunderstanding of administrative support, or other things getting under the skin of an agent.

If you are an agent – it’s not knowing where your next new appointment is coming from or not having the systems in place to service, the new business while continuing to generate more.

I’m not sure of your dream, yet I suspect for many of you, it’s more financial freedom through a consistent business, better health, stronger relationships, and more connectedness with your community. Yet let’s face it, so many times when you are about to start something toward those dreams, the onslaught of excuses floods your mind like water gushing out of a broken pipe.

The theme of these excuses always traces back to the same root… “I don’t feel like it.”

How many times have you said, “I don’t feel like it?”  How many times have you listened to that thought, allowing it to alter the course of your actions?

What if you could make a different choice?

Here is what I know the 5 words –  “I don’t feel like it” – is the universal human condition that silently kills dreams more dreams than any other 5 words ever created. Yet you and I don’t have to accept this dream killer. We can all overcome the feeling and move powerfully towards our goals and dreams.

Next time you say to yourself, “I don’t feel like it,” you can say of course I don’t, yet I’m choosing to do it anyway!

Step 1: Accept Your Emotional Level Then Redirect

Whatever you are feeling, give yourself permission to feel that way. Instead of denying the reality of your feelings, acknowledge them.  Consider sitting with them for a moment and then make an active decision to regroup. What’s that famous quote? “You can’t stop the birds from flying around your head, yet you can stop them from making a nest.”

Accept, reflect, then redirect.

Step 2: Take Action Toward Your Intention

Instead of listening to “I don’t feel like it” now you are in a position to take a different action. To overcome your feelings and move towards your dreams.  In business and in life, you state your goals and plot your course for reaching them. However, there will be many days when you don’t feel like doing the work, yet go ahead and do it anyway … “feeling like it” is not a pre-requisite.

I need to get __________ fixed in my business?!

Final thought… who’s in charge, you or your feelings?

The winners are the doers.

Accept, reflect, and redirect.
Accept, reflect, and redirect.

Four Critical Dimensions: Reassurance, Transparency, Simplicity and Speed

Your prospects and clients prioritize four critical dimensions during their home-buying experience:

  1. Reassurance: Having helpful, knowledgeable, and accessible resources and staff who can confidently guide and support customer decisions. Reassuring they have made the right decision along the way, is a critical skill.
  1. Transparency: Being open and straightforward about policies, pricing, and processes.
  1. Simplicity: Streamlining the home selling or home buying journey to make it straightforward and easier to navigate.
  1. Speed: Efficiently handling the process to minimize delays and waiting times.

 

“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.”

~Seth Godin

 

Let’s dig into each of these dimensions a little deeper:

  1. Reassurance:
    • Importance: Reassurance is paramount for customers. They seek confidence in their decisions, especially when making a significant investment like buying a home.
    • Your Role: Sales and support staff must be helpful, knowledgeable, and accessible. They must instill trust by providing accurate information, addressing concerns, and guiding clients through the process.
    • Customer Benefits: Reassured customers are more likely to proceed with the purchase, leading to successful transactions.
  1. Transparency:
    • Importance: Customers value honesty and transparency. They want to understand policies, pricing, and processes without hidden surprises.
    • Clear Communication: Salespeople and support staff should openly discuss all aspects, including costs, fees, and potential challenges. Transparency builds trust and reduces anxiety.
    • Avoid Jargon: Simplify complex terms and ensure clients comprehend every step. Transparent communication fosters positive relationships.
  1. Simplicity:
    • Importance: The home selling and buying process can be overwhelming. Customers appreciate simplicity and ease of navigation.
    • Streamlined Processes: Salespeople and support staff should simplify paperwork, explain steps clearly, and minimize bureaucracy. A straightforward process reduces stress for buyers.
    • User-Friendly Tools: Introduce digital tools that simplify document submission, approvals, and communication. A user-friendly experience enhances satisfaction.
  1. Speed:
    • Importance: Delays frustrate customers. Speedy processes are crucial. Some delays can’t be avoided, and this is when communication, transparency and reassurance merge.
    • Efficient Handling: Salespeople and support staff should expedite paperwork, inspections, and approvals. Timeliness demonstrates professionalism.
    • Manage Expectations: Communicate realistic timelines and proactively address delays. Clients appreciate transparency even when things take longer.

Customers weigh these dimensions almost equally, with a slight edge given to reassurance.

By prioritizing these aspects, real estate sales professionals and their support teams can create a positive and memorable home-buying experience for their clients.

Doing the right thing is always the right thing.
Doing the right thing is always the right thing.

Remember the Alamo!

The Alamo: A Story of Courage and Sacrifice

As the sun sets in one place, it rises in another. But for the defenders of the Alamo, the sun never rose again. They fought bravely against overwhelming odds, knowing they would not survive. They left behind a legacy of courage and honor that inspires us to this day.

On March 6th, 1836, the 13-day siege and battle of the Alamo came to an end. The Mexican army stormed the fort and killed almost all of the defenders. Among them were famous figures like David Crockett, James Bowie, and William B. Travis, who wrote these immortal words: “I shall never surrender or retreat.” But they were not alone. About 200 other men joined them in the fight, and only 15 lived to tell the tale.

Every year, at dawn on March 6th, a ceremony commemorates the fallen heroes of the Alamo. We remember their names, their faces, and their stories. We honor their sacrifice and their spirit. Remember the Alamo.

How do you handle defeat? My strategy? Accept. Reflect, then redirect!

Accept, reflect, and redirect.
Accept, reflect, and redirect.

Ten Excuses The Top 1% All Made

Ten excuses the top 1% all made, yet figured out a way to bust through:

1. I don’t have time
2. I don’t have the money
3. I will try it next year
4. I don’t have enough data
5. I am too tired, skeptical, or biased
6. No one ever did it before
7. It’s too much work
8. I could fail
9. I will wait until _____
10. It’s too risky

Bust through too…

 

What if?
What if?

 

The Power Of Words (and Thoughts)

Your actions matter the most, yet we all know your words and thoughts matter too. The power of our words and thoughts has been proven and felt over time. Although many people say that pictures are worth more, we shouldn’t forget that the words and thoughts that come into our minds or out of our mouths carry a lot of weight.

The smallest, most insignificant words and thoughts can cause great joy or pain.

Some of the most powerful – 7, 6, and 5-word sentences –  of all time:

7 words: 

“Because of this, something good will happen.”

Repeat those words after each of the facts below:

Over 44 years, this individual overcame adversity, pain, and loss.

  • His family was forced out of their home. He had to work to support them.
  • His mother died.
  • Failed in business.
  • Ran for state legislature – lost.
  • Lost his job – wanted to go to law school but couldn’t get in.
  • Borrowed some money from a friend to begin a business, and by the end of the year, he was bankrupt. He spent the next 17 years of his life paying off this debt.
  • Ran for state legislature again – won.
  • Was engaged to be married, his sweetheart died, and his heart was broken.
  • Had a total nervous breakdown and was in bed for six months.
  • Sought to become speaker of the state legislature – defeated.
  • Sought to become elector – defeated.
  • Ran for Congress – lost.
  • Ran for Congress again – this time, he won – went to Washington and did a good job.
  • Ran for re-election to Congress – lost.
  • Sought the job of land officer in his home state – rejected.
  • Ran for Senate of the United States – lost.
  • Sought the Vice-Presidential nomination – got less than 100 votes.
  • Ran for U.S. Senate again – again, he lost.
  • Elected President of the United States.

Abraham Lincoln didn’t quit.

6 Words That Can Change Your Business

“You cannot change yourself by yourself.”

Need to stop drinking? AA

Want to get fit? A NASM personal trainer

A big test you are struggling with? A tutor

Fear of _____? A counselor

Business Development? A productivity coach

Willpower is not as strong as discipline, and discipline requires accountability. Who’s helping you with the accountability of your ambition, dreams, goals, and desires?

5 Words That Kill More Dreams Than Any Other

I don’t feel like it!

 How many times have you said, “I don’t feel like it?”  How many times have you listened to that thought, allowing it to alter the course of your actions?

What if you could make a different choice?

 “I don’t feel like it” can be turned into “I’ll do it anyway.”

Note to self: “Feeling like it is not a pre-requisite.”

Who’s in charge, you or your feelings? Here are a few ways to become an ANTeater  – an automatic negative thought eater!

What You Say Matters
What You Say Matters

January Will Not TEXT You Back: Time To Move On.  

January will not TEXT you back… time to move on.

I was just reading a research study indicating that 95% of workers want to or plan to seek a new job in 2024! For real estate brokers, this is a two-edged sword… in one way, it opens up opportunities for recruiting and talent attraction. In another way, it’s a watch out for our own staff and agents.

My good friend and colleague Steve Murray from REALTrends did a study in the last downturn – 2008 to 2012 – and found 15 companies that grew substantially during that downturn. He found ONE common trend. It was:

“They got closer to their people. No matter how close or connected they thought they were, they were intentional about getting even closer. More connected. More relevant.”

  • Retention: how can you get closer to your organization?
  • Talent Attraction: what events or activities can you do to get closer to your own organization and invite others to experience your culture?
  • Recruiting: who do you (or your team) need to get closer with to see what’s possible?

One way is our TCF+ methodology:

  • # of Weekly Intentional Touches:
  • # of Weekly Conversations:
  • # of Weekly F2F Appointments Scheduled:
  • # of Weekly Database Additions:
  • # of Weekly Referrals you earned from your Agents and Outside Influencers:
  • # of Weekly DRIS (Data, Recognition, Insight, and Stories) follow-ups you sent:

What is measured improves.

For those in the program, I’d love to hear your success stories and your numbers for the week.

For those not in the program, let’s chat about what’s possible.

For all of us, 2024 is the year to Build Back Stronger. January will not TEXT you back…

What's Possible?
What’s Possible?