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Do Not Let One Bad Example Write the Story

The Noise Is Loud. Stay In The Game Anyway.

You will see it this week. Maybe you already have.

The agent who cut corners and still closed the deal. The MLO who overpromised and somehow kept their clients. The recruiter who hired fast, skipped the culture fit, and got away with it.

And somewhere in the back of your mind a quiet, dangerous thought shows up. Maybe that is just how it works.

It is not.

Here is what is actually happening. The negative examples are loud. They spread fast. They get shared, screenshotted, and turned into cautionary tales that somehow also feel like permission. Bad behavior stirs emotion. And emotion travels.

Good behavior does not work that way. The agent who spent three years building a referral network through genuine relationships does not make the highlight reel. The MLO who called every client back within the hour, every time, for a decade does not go viral. The transaction coordinator who caught the error that saved the deal does not get a LinkedIn post.

But those people exist. In every market. In every office. In every brokerage you have ever walked through.

The question is not whether the bad examples are real. They are. The question is whether you are going to let them set the standard.

Your clients are watching how you operate. Your team is watching. The newer agents in your office are watching more than you think.

You are someone’s role model whether you signed up for it or not.

Good news is always quieter than bad news. That does not make it less true. Keep doing the work the right way. The market has a long memory, and so do the people who matter most in your business.

Doing the right thing is always the right thing.
Doing the right thing is always the right thing.

What happened in the US Senate today: the 21st Century ROAD to Housing Act in an 89–10 vote

A few of my readers have asked me to re-cap what happened in the U.S. Senate today – here is my take: 

On March 12, 2026, the Senate overwhelmingly passed the 21st Century ROAD to Housing Act in an 89–10 vote. This landmark bipartisan legislation led by Senate Banking Committee Chairman Tim Scott (R-SC) and Ranking Member Elizabeth Warren (D-MA) represents the most significant federal housing overhaul in decades.

The bill combines the Senate’s “ROAD to Housing Act” with the House’s “Housing for the 21st Century Act” to address the national shortage of nearly 4.7 million homes.

Executive Summary

The primary goal of the Act is to boost housing supply and lower costs by cutting federal “red tape,” modernizing aging housing programs, and incentivizing local governments to reform restrictive zoning and permitting rules. While largely praised for its supply-side reforms, the bill includes a controversial provision targeting corporate landlords that has sparked intense debate among industry stakeholders.


Key Highlights & Provisions

1. Restrictions on Institutional Investors (Section 901)

The most discussed addition is a provision titled “Homes are for People, Not Corporations.”

  • The Ban: Prohibits “large institutional investors” (entities owning 350 or more single-family homes) from purchasing additional single-family properties.
  • Build-to-Rent (BTR) Mandate: Requires institutional investors to sell build-to-rent homes to individual buyers within seven years of construction.
  • Controversy: Critics, including the National Association of Home Builders and the U.S. Chamber of Commerce, argue this will stifle investment and could slash single-family production by 40,000 units per year.

2. Cutting Regulatory Red Tape

  • Environmental Streamlining: Categorically excludes certain low-impact projects (like infill and rehabilitation) from rigorous NEPA reviews to speed up construction.
  • Pattern Book Grants: Provides funding for cities to adopt “pre-approved” building designs, allowing developers to bypass lengthy permit approvals for standardized housing types.
  • Rural Housing Reform: Streamlines the joint review process between HUD and the USDA for projects receiving funding from both agencies.

3. Modernizing Federal Grants (HOME & CDBG)

  • CDBG Flexibility: For the first time, allows Community Development Block Grant (CDBG) funds to be used for new housing construction (previously limited to rehabilitation).
  • Incentive Adjustments: Starting three years after enactment, CDBG funding may be adjusted by 10% based on a community’s actual housing production.
  • HOME Program: Expands income eligibility to better support “workforce housing” and authorizes funds for infrastructure (like water/sewer) adjacent to housing projects.

4. Supporting Diverse Housing Options

  • Manufactured Housing: Updates federal rules and provides grants (via the PRICE program) to preserve and maintain manufactured home communities.
  • RESIDE Act: Authorized to help local governments convert vacant or abandoned commercial structures into “attainable housing.”
  • Public Welfare Cap: Increases the cap on bank “public welfare investments” from 15% to 20%, encouraging more private bank capital to flow into affordable housing.

5. Unexpected Provisions

  • CBDC Moratorium: Includes a temporary ban on the Federal Reserve issuing a Central Bank Digital Currency (CBDC) through 2030, a priority for some conservative lawmakers.

What’s Next?

The bill now returns to the House of Representatives. While the House passed a previous version 390–9, leaders like Financial Services Chair French Hill (R-AR) have signaled that the Senate’s new investor restrictions and the removal of certain community banking provisions may require further negotiations or a conference committee to reconcile the two versions.

What's Possible?
What’s Possible?

You Are Not Built in the Wins

“Successful repetitions build competence. Failed repetitions build resilience.”

Read that again.

We talk a lot about confidence in this business. We talk about the mindset it takes to knock on a door after a rejection, to pick up the phone after a dead lead, to walk into a listing appointment after losing the last three.

What we do not talk about enough is where that confidence actually comes from.

It does not come from winning. Not entirely.

Winning builds your skill. It teaches you what works, sharpens your process, and gives you the evidence that you are capable. Every closed deal, every funded loan, every signed contract is a data point that says you know what you are doing.

But winning does not teach you what to do when it falls apart.

That is what failure does.

Every deal that blew up at the title table. Every client who went with another agent after three months of your time. Every rate lock that expired at the worst possible moment. Those are not just painful memories. They are proof that you survived. That you came back. That the ground did not swallow you whole.

When the next hard thing comes, and it will, your brain does not just ask “can I do this?” It also asks “have I been here before?”

If the answer is yes, the fear shrinks.

This is why veterans in this business carry themselves differently. Not because everything went right for them. Because enough went wrong and they are still here.

Do not waste your failures. They are building something in you that success never could.

It's Not Over Until You Win
It’s Not Over Until You Win

When You Need Clarity, Subtract.

Your pipeline is full. Your calendar is stacked. You have three offers pending, two listings coming, and a referral partner who wants lunch this week.

And somehow, nothing is moving.

Here is what most high performers do in that moment. They add. Another system. Another tool. Another meeting. Another strategy session with themselves at midnight.

Wrong direction.

When performance stalls, the instinct is to do more. But more is usually not the problem. More is usually the symptom.

The best agents and MLOs I have watched work through a plateau did not find their way out by adding. They found it by cutting. They dropped the two clients who were consuming 40% of their energy and producing 10% of their revenue. They stopped attending the networking event that felt productive but never converted. They deleted the apps that created the illusion of work without the output.

Clarity is not something you find. It is something you uncover.

Think about your business right now. Not the version you are building toward. The one you are actually running today. What is on your plate that does not belong there? What are you holding onto because you said yes six months ago and do not know how to say not yet?

A transaction coordinator who is stretched across too many files makes mistakes. An MLO chasing every lead type closes none of them well. An agent who is everything to everyone becomes nothing to the right client.

Subtraction is not giving up. It is getting precise.

The most dangerous word in a high performer’s vocabulary is not no. It is yes, said to the wrong thing at the wrong time.

So before you build a new plan, audit the current one. Not for what to add. For what to remove.

When you need clarity, subtract.

Over the next few posts we will do this together. Simplify. Survive. Stay grounded. Embrace the hard. Build something that lasts.

What's Possible?
What’s Possible?

The Last Hiring Cycle You’ll Run the Old Way

The smartest people in the room are asking the wrong questions.

  • “Where do I find my next transaction coordinator?” 
  • “How do I source a good compliance specialist?”

Those aren’t bad questions. They’re just questions for a world that’s already ending.


The Claude Code Moment

Earlier this year, Anthropic’s Claude Code didn’t improve software development. It retired the entry-level software engineer as a job category. Not in 2030. Now.

The industry moved from humans assisted by AI to AI supervised by humans. In less than a semester.

That’s not a tech story. That’s a preview.

The Junior MLO. The Transaction Coordinator. The entry-level Analyst grinding through loan files at 11pm. The roles that used to be your training ground for future top producers are being handed to systems that don’t sleep, don’t need onboarding, and don’t ask for raises.

A system will produce what a system will produce. Nothing less. Nothing more.


What You’re Actually Hiring For Now

Here’s the reframe:

Knowledge is no longer your asset. Judgment is.

AI knows compliance, comps, and underwriting guidelines faster than any human alive. What it cannot do is read the room. It cannot feel the moment a deal is technically possible but humanly wrong. It cannot close a listing appointment before the CMA is even presented.

So ask yourself this:

Are you hiring for what people know, or for what they can see that a machine cannot?

The new elite professional is part strategist, part AI architect, part relationship manager. They don’t do the work AI can do. They direct it. They deliver the judgment and trust no model can manufacture.


The Reckoning Is Already Inside Your Org Chart

80% of knowledge-worker tasks are being reshaped right now. Not approaching. Here.

The leaders winning are doing two things at once.

  1. They are aggressively upskilling their best people, giving top performers the AI fluency to do the work of three.
  2. And they are completely rewriting what they hire for, moving away from years in the industry toward the ability to operate where technology meets trust.

Do you want to change the goal or change the behavior? Because updating a job description while running the same hiring process is just rearranging furniture in a house that’s being rebuilt around you.


The Uncomfortable Truth

The professionals coming into your pipeline right now are not the ones you hired five years ago. That is a good thing, if you know how to see it.

They are building systems. They are fluent in tools you may not have heard of yet. They are not impressed by legacy. They want to know if your operation is built for where this is going.

The question is not whether you can find them.

The question is whether your hiring strategy is sophisticated enough to recognize them when they walk in the door.


The market rewards people who see the shift early. Your next hire might be the most consequential decision you make this year. Not because of what they know. Because of what they are capable of becoming.


A System Will Produce What A System Will Produce, Nothing Less and Nothing More!

PS: Read this – 30, A Billion Meters, Why AI Is Nothing Like Your Think

The Elephant in the Bullpen: What I’ve Discovered About the “Unfaceable”

We’ve all heard the clichés about “grinding” and “hustle” in this industry. But after years in the trenches watching CEOs scale, recruiters hunt, and top-tier MLOs and agents hit their ceilings I’ve discovered that the real barrier to the next level isn’t a lack of effort.

It’s avoidance.

There is a fundamental truth I’ve had to learn the hard way: You can’t deal with what you won’t face.

What We’re Looking Away From

In real estate, we are masters of the “pivot” and the “distraction.” We’re so good at putting out fires that we sometimes ignore the person holding the matches.

Here is what I’ve found: behind every plateau in a brokerage or a personal book of business, there is usually an “unfaceable” truth sitting right in the center of the room.

  • For the CEO: It’s that one “top producer” who is actually toxic to your culture. You won’t face the hit to your volume if they leave, so you tolerate the rot.
  • For the Recruiter: It’s the data showing your value proposition has grown stale. It’s easier to blame “the market” than to audit your own pitch.
  • For the Agent & MLO: It’s the prospecting gap. You’re busy with “admin” because facing the phone feels like facing rejection.

The Cost of the “Shadow”

I’ve noticed that when we don’t face a problem, it doesn’t just sit there. It grows teeth.

An awkward conversation with a staff member that you avoid today becomes a legal headache or a mass exodus six months from now. A flaw in your lead-gen that you’re “too busy” to analyze becomes the reason you’re stressed about your mortgage in Q4.

Avoidance is just a high-interest loan. You get a little peace of mind today, but the balloon payment at the end will break you.

What Happens When You Turn Around

Here is the shift I’ve witnessed: The moment a leader stops squinting and actually looks at the mess, the fear starts to dissipate.

I’ve seen CEOs finally fire the toxic producer and watch their office energy – and retention – skyrocket. I’ve seen agents admit their CRM is a disaster, spend a weekend cleaning it, and find $5M in “lost” pipeline.

The “facing it” part is 90% of the battle. The “dealing with it” part is just a checklist.

My Takeaway

We’re in a business of transparency and contracts, yet we’re often the least transparent with ourselves.

So, here’s my challenge to the high-performers reading this: What is the one thing in your business right now that you are hoping will just “sort itself out”?

Whatever it is, face it this week. Not because it’s easy, but because you can’t lead a team—or a life—that you’re running away from.


Doing the right thing is always the right thing.
Doing the right thing is always the right thing.

The Brick Wall in Your Business? It Is Actually Your Roadmap.

I was talking to a colleague recently who was convinced the sky was falling. Between the inventory ups and downs and the latest round of law suits and regulatory headaches, they felt like they were constantly playing defense. It is a familiar feeling in our world. If you have been in real estate, lending, or title for more than five minutes, you know that moment when a challenge stops feeling like a speed bump and starts looking like a brick wall.

The natural instinct is to vent, white-knuckle it, and pray for things to go back to normal. But “normal” is a moving target.

Lately, I have been leaning on a concept from Ryan Holiday’s book, The Obstacle Is the Way. The core idea is simple, but it hits hard: the thing blocking your path isn’t just an annoyance. It is the path.

Shifting the Lens

In our industry, we are constantly navigating high-stakes deals and big personalities. We tend to see obstacles as distractions from our “real” work. Holiday argues (drawing from Stoic philosophy) that our interpretation of the problem is actually the bigger problem.

Look at the market shifts we have survived. When rates jumped, some people pulled the covers over their heads. But the high performers I know? They treated it like a masterclass. They stopped leaning on easy “order-taking” refis and finally mastered the art of the tough conversation. They got creative with financing because they had to. As Holiday puts it:

“The impediment to action advances action. What stands in the way becomes the way.”

Recruiting in a Gritty Market

I see this all the time with broker owners and recruiters. When the “top producers” are staying put, you can either complain about a stagnant talent pool or you can innovate. This obstacle forces you to stop selling generic splits and start selling actual culture and better systems.

If it is hard to hire right now, that struggle is just a spotlight. It is showing you exactly where your value proposition is weak or where your training needs a renovation. The difficulty isn’t stopping you; it is showing you where to build.

The Deal Killer (and the Tough Candidate) Are Your Best Teachers

For the MLOs, agents, and recruiters in the trenches: we all have that one “impossible” file. It is the one with the nightmare appraisal or the title issue that feels like a dead end. For a recruiter, it is the candidate who has every reason to stay put or the one who ghosts you at the eleventh hour.

It is easy to call these a waste of time. But looking back at my own career, the “deal killers” and the “ungettable” candidates were my best mentors. They forced me to collaborate with affiliate partners in ways I never had to before. They forced me to solve real business problems instead of just pitching a desk. I did not just get through those messes; I became a better professional because the situation was difficult.

Making it Practical

When you hit that next wall (and we both know it is coming) try to look at it through the three steps Holiday outlines:

  • Perception: Drop the drama. It is not “bad” that lead flow slowed down; it is just a data point. What is actually happening?
  • Action: Stop waiting for the perfect time to move. If the front door is locked, find a window. What is the one deliberate step you can take right now?
  • Will: This is the internal grit. It is accepting the market for what it is and deciding to use this pressure to get stronger.

The Bottom Line

We do not grow when things are easy. We grow when the market or the competition forces us to find a gear we did not know we had. The obstacle isn’t blocking the road; it is the road.

Next time you are feeling stuck, ask yourself: What is this mess trying to teach me that I was too comfortable to learn before?


Source Reference: Holiday, R. (2014). The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph.Portfolio/Penguin.


It's Not Over Until You Win
It’s Not Over Until You Win – And You Get to Define What Winning Means!

Data vs. Drama: Direct from the Chief Economist’s Desk

I spent time recently with Lawrence Yun, Chief Economist for the National Association of Realtors, along with my undergraduate and graduate real estate students. While the headlines are busy chasing clicks, Lawrence and I dug into the actual data moving the needle for 2026.

My biggest takeaway? The inventory shift is happening faster than the media realizes.

We are currently seeing the lowest mortgage rates in three years, and policy makers are finally considering significant capital gains relief for homeowners – a move that could transform the market by removing the financial friction of selling.

Here are the three “Signals” you need to know:

  • The “Lock-In” Effect is Cracking: The spread between current market rates and those “unicorn” rates of 2021 is finally narrowing. Sellers no longer feel “trapped” by their 3% mortgages, which is expected to unlock a massive wave of pent-up inventory.
  • The 10-Year Treasury Disconnect: While inflation is stabilizing, the spread between the 10-year Treasury and mortgage rates is still wider than the historical average. As this gap continues to shrink, we anticipate even more downward pressure on mortgage rates throughout the year.
  • The Wealth Gap: The data remains undisputed—Americans build long-term wealth by owning real estate, not renting it. Homeownership remains the primary engine for middle-class financial security.

In a market defined by noise, I’m committed to bringing my clients and students the signal.

Control the Controllable
Control the Controllable

The Breakthrough is One “Touch” Away: Why Activity Always Defeats a Slump

I’ve had a number of calls lately with clients who feel like they are caught in a “bad luck” streak. Between deals falling through at the eleventh hour and a sudden lack of momentum, I can hear it in their voices: the mindset is ripe for a tanking.

When the scoreboard isn’t reflecting your effort, the natural human instinct is to pull back. We want to protect ourselves. We hunker down and over-analyze every mistake, trying to “think” our way back into a winning streak.

But here is the truth about the real estate and lending business: Luck is a volume game.

Stop Over-Analyzing, Start Moving

You cannot think your way out of a slump. You have to work your way out of it. Activity isn’t just about hitting a raw number on a spreadsheet; it is the only way to break a cycle of stagnation. While strategy is the blueprint, activity is the engine.

When you lean into activity during the hard times, you aren’t just “staying busy” – you are generating the data and friction necessary to sharpen your skills.

Reframing the “Bad Luck”

To win the mindset game, you have to change how you view the struggle:

  • “Bad Luck” is just Data: It’s a signal that you are in the middle of a cycle. Statistics dictate that if you keep moving, the numbers will eventually swing back in your favor.
  • Failed Deals are Real-World Friction: Every deal that falls through is a masterclass in closing. It’s the friction that sharpens your edge for the next one.
  • The Struggle is Muscle Soreness: In the gym, soreness is proof of growth. In business, the “uphill” feeling is proof that you are building the capacity for a higher level of success.

Force the Luck to Change

The “Best Practice” targets we aim for – whether it’s high appointment rates or closing ratios – aren’t reserved for the lucky. They are reserved for the persistent.

Don’t wait for your luck to change before you decide to increase your activity. You must increase your activity to force the luck to change. Luck isn’t something that happens to you; it’s something you create by increasing your surface area for opportunity.

The Challenge: Be Like Water

As Bruce Lee famously said, “Be like water.” When water hits an obstacle, it doesn’t stop. It doesn’t get frustrated. It flows around it, finds a new path, and keeps moving toward its goal.

The breakthrough you are looking for – that next recruit, that next loan, that next listing – is usually just one “touch” away.

  • One more new conversation.
  • One more appointment.
  • One more direct closing question.

Who’s ready to change the narrative today?


It's Not Over Until You Win
It’s Not Over Until You Win

What I’ve Been Practicing: The 72-Hour Reset

I wanted to share something a little more personal today. I follow an Instagram account called psychologyposts_, and every so often, a concept hits me right when I need it. Lately, I’ve been trying to lean into a specific idea they shared about what to do when you wake up feeling “heavy” or directionless.

With our family trip to Japan coming up this summer – we’re stopping there on our way to visit family in the Philippines – I’ve been especially curious about Japanese perspectives on work and life.

Consider this: In our world of real estate, learning, lending, and services, we’re told that if we aren’t “grinding,” we’ve lost our motivation. But this concept suggests we haven’t lost our drive at all; we’ve just lost our meaning.

Here is what I’ve been trying to practice to restore that drive in about 72 hours:


1. Finding Meaning in the Specific (Ikki no Mei)

I’ve been trying to move away from the “Big Why” for a moment. On a tough Tuesday, a massive life purpose feels too heavy to carry.

The Japanese concept of Ikki no Mei teaches that meaning isn’t big; it’s specific. It’s one small, tangible reason to move. Lately, for me, that looks like:

  • That first perfect cup of coffee in the morning.
  • Watching the sunrise or sunset before the emails get in the way.
  • Texting a friend or a partner just to check in.
  • A quiet, small walk.

The brain can’t wake up for a vague life; it needs a specific reason to move.

2. Shifting from “Me” to “Useful”

It’s easy to get stuck in our own heads: 

“Am I hitting my recruitment goals? Is my volume where it needs to be?” 

In Japan, they don’t tell children to just “find their purpose.” They tell them: “Find who you can be useful to today.” I’ve found that when I shift my focus from my own ego to being a resource for a past client, a referral partner, or a stranger, the “empty” feeling disappears. Meaning grows through connection.

3. Clearing the Feed (Shiko no Seiri)

I’m realizing more and more that my “feed” trains my brain.

  • If I scroll drama – my mind stays reactive.
  • If I choose useful ideas – I actually start to grow.

By practicing Shiko no Seiri (the practice of clearing the mind), I’m trying to help my brain relearn what depth feels like. It stops craving the “noise” and starts searching for growth again.

4. Nurturing the Garden

I’ve had to remind myself that meaning is cultivated, not discovered. You don’t “find” it like a lost set of keys; you nurture it daily. You don’t wake up to purpose; you wake up to routine, contribution, and presence. Then, purpose finds you.


My Takeaway

If your mornings have felt heavy lately, maybe stop searching for a grand life mission. Instead, give your nervous system just three things: one ritual, one person, and one moment to look forward to.

Meaning might not be a destination – it just could be what makes you feel alive today.


A System Will Produce What A System Will Produce, Nothing Less and Nothing More!