PPPQ: peak performers power question:
How can I increase the value of my services to our customers today?
How can we increase the value of our services to our customers today?
Implication: rewards will be in direct proportion to your service to others.
Inspiration drives us, whereas motivation is a pulling force.
Peak performers think of it this way: Inspiration is something that you feel on the inside, while motivation is something from the outside that compels you to take action. Both are key to achieving goals.
Inspired or motivated the research has shown that we’re more committed to our goals when we understand their importance, value, and attain ability.
April is the month our industry remembers, celebrates, and recommits to Fair Housing.
Fair housing is more than a list of dos and don’ts, rights and penalties, and mandatory continuing education.
As stewards of the right to own, use and transfer private property, fair housing depends on a free, open market that embraces equal opportunity.
Join me in recognizing the significance of the Fair Housing Act and reconfirm a commitment to upholding fair housing law as well as a commitment to offering equal professional service to all in their search for real property.
Reflect. Repair. Renew. Because That’s Who We R®.
What’s happens in your business is a result of the things you habitually think and do.
Part of the peak performer playbook (PPP):
25% of the year is over… it’s time for a quarterly business and operations review! Is it scheduled? I have a powerful 21 question business review – info@winningtheday.blog
Are you ahead, behind or on track with your goals? In any case “declare it perfect and move forward powerfully.”
Review what’s working, what’s not. Make the adjustments, and keep moving forward.
Basic agenda:
The results will happen – as long as we are all willing to execute the daily activities, track the results, make the changes to the behaviors and engage an accountability partner.
Are you nterested or committed to what’s left of this year?
The problem with the traditional to-do list is that it’s about tasks and not about outcomes.
An outcome could be something like: “increase revenue by 25%” or “build a relationship with specific people.”
There is no single task that will cause the outcome. There is arguably a set of tasks that could build up to it.
Concrete, measurable outcomes are better than vague ones, but some highly desirable outcomes can only be qualitatively stated (like relationships) and cannot be quantified (like the number of appointments).
So for myself, I am working to get better at linking my daily tasks to the outcome via process goals. More importantly, I am also trying to nail down this art of defining the process that leads to the desired outcome.
For you, that might be 3 or more NEW appointments each week. So I’d rather see something like this:
What are your key outcomes and associated processes for this week?
#WinTheDay
Unproductive busyness, bad for you… bad for your business.
Parkinson’s law:
Work increases to fill the time available.
Pareto (80/20):
Extra time fills with unimportant activities.
The solution?
Ask yourself – How would you get your work done tomorrow if:
You only had 2 hours per day to complete it?
You only had 2 hours per week to complete it?
Then, write down only 2 mission critical items and test by asking:
Would I be satisfied with my day if only that happened?
What are the consequences if they don’t?
Complete those tasks by 11 AM the next day.
Don’t multitask.
#WinTheDay
Is it the market?
Is it me?
Is it my broker?”
How often do you hear agents say they’re leaving for “greener pastures”? While sometimes a change might be genuinely beneficial, often the root cause lies elsewhere. In my experience, it’s not about who you are, but what you do—it’s about behavior.
I assume you, as a broker or team leader, have a defined niche, a clear vision of your ideal agent, and a compelling value proposition. And I’ve found that most brokers genuinely care about their associates’ growth and well-being. So, if these fundamentals are in place, why do agents leave? The answer often lies in their daily habits, consistent marketing efforts, and the ability to deliver a seamless client experience.
My business partner, Ben Hess of Recruiting Insight, explores the science of human motivation in his eBook on the “psychology of recruiting.” He highlights how our brains are wired for quick conclusions—a useful survival mechanism, but one that can sometimes lead to flawed judgments. What if, instead of guessing, you understood the science behind motivating your associates? This knowledge would empower you to implement effective retention strategies.
Several excellent books explore this topic, including Atomic Habits, The Miracle Morning, The Power of Habit, and Do Hard Things. These books point to key motivational drivers: daily habits, a sense of belonging, and instinct.
Let’s start with habits. As The Power of Habit and Atomic Habits explain, much of our daily activity is driven by unconscious habits, often formed without conscious awareness. Creating new habits requires breaking them down into small, manageable steps. In my work with Tom Ferry, we’ve identified common habit challenges for real estate agents: consistent marketing, regular prospecting, database management, effective time management, and maintaining a positive mindset.
What if you could effectively help your associates overcome these challenges? Take the common question: “Where are the listings?” In this market, we know where to look, thanks to David Knox’s 7 D’s: Death, Divorce, Diplomas, Diamonds (engagements), Downsizing (with 10,000 people turning 65 daily in the US), Daily Grind (job changes), and changes in Discretionary income.
The key is to translate this knowledge into actionable habits. Instead of simply telling agents to prospect, break it down into a system: “For success here, here’s how we do it.” A leading indicator of success is the number of new appointments created each day or week. Imagine the impact of a “90 New Appointment Hustle” within your team, office, or firm.
Beyond habits, a fundamental human need is a sense of belonging. As a broker, how would you rate your efforts in creating a culture of belonging? When associates feel valued, heard, and able to contribute, they’re more likely to stay. Consider these strategies:
Finally, there’s instinct. According to Dr. Gary Klein, instinct is how we translate experience into judgment and action. You’ve likely experienced this yourself: “I had a feeling about it,” “That was my hunch,” or “I felt it in my gut.” Now it’s time to act on these insights. Just as with building habits, break down key indicators into simple, executable steps. The ideas in this article are only valuable with action. Some of our clients are running 14-day “How to Earn Listings in This Market” sprints, others are starting book clubs, and still others are hosting weekly “Pizza, Prospecting, and Profit” sessions.
To truly succeed, leave nothing to chance. By focusing on building positive habits and fostering a strong sense of belonging, you can significantly reduce the “it’s my broker’s fault” mindset and build a thriving, stable team. That is how we win the day!
Information is power, but in today’s world, we’re facing an unprecedented data deluge. According to Domo’s Data Never Sleeps 10.0 report, global data creation is exploding, projected to reach 181 zettabytes by 2025. Just consider the activity every minute: millions of Google searches, hundreds of hours of YouTube uploads, thousands of Instagram posts and tweets.
While access to information can fuel innovation, the sheer volume can be overwhelming. The key is focus and discernment. In a world of constant digital noise, the ability to filter out distractions and focus on what truly matters is more critical than ever. This means:
In a world of data overload, focus is your superpower. And that is how you win the day.
* A zettabyte is a measure of storage capacity and is 2 to the 70th power bytes, also expressed as 1021 (1,000,000,000,000,000,000,000 bytes) or 1 sextillion bytes. One Zettabyte is approximately equal to a thousand Exabytes, a billion Terabytes, or a trillion Gigabytes. Do the math – old math or new math; that’s a lot of data.