To resonate with prospects, you must understand their pains, problems, desires, and triumphs.

Get Crystal Clear On Who Your Ideal Customer Is

You’re probably already working with various clients if you’re a real estate agent. Newer agents I work with say, “I’ll go anywhere with anyone,” yet the seasoned agents are “Crystal clear on who and where they invest their time and energy.”

Have you ever thought about how many different types of buyers or sellers you might be working with?

Working with first-time home buyers or sellers is vastly different than working with retirees who are downsizing into an active adult community. Both groups are different from second-chance home buyers entering the market again after recovering from a job loss or financial distress.

Not only do each of these subsets require different considerations and industry knowledge, but they also have different audiences, which means they do not share the exact needs, concerns, or goals.

To resonate with prospects, you must understand their pains, problems, desires, and triumphs. The first step toward doing that is to create a buyer and seller persona.

This exercise can lead to information and perspective that will inform your marketing efforts, messaging, and how you present your brand.

PS: For broker-owners and managers, this same exercise applies to you as it relates to your ideal agent and team.

To resonate with prospects, you must understand their pains, problems, desires, and triumphs.
To resonate with prospects, you must understand their pains, problems, desires, and triumphs.

Want help applying this in your brokerage? Book a 30-minute conversation with Mark at calendly.com/mjsession.

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Mark D. Johnson

Mark D. Johnson, MBA, is Managing Partner of Recruiting Insight and the former CEO of the nation's 35th largest brokerage firm, which he grew roughly fivefold to $8 billion in annual sales. A real estate broker since 2000 and a California licensed broker, he is adjunct faculty at Chapman University and South Orange County Community College District, and author or co-author of six California real estate textbooks and the book Up In Your Business. He coaches broker-owners, managers and recruiters on recruiting, retention and leadership.

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